Information We Collect

We only gather what helps us run courses and communicate with students. This includes information you give us directly and some technical details that help our platform work properly.

Information You Provide

When you sign up for courses or contact us, you share details like:

• Your name and email address for course enrollment and communication
• Phone number if you want updates via SMS or need direct support
• Billing information when purchasing courses (processed through secure payment providers)
• Portfolio materials or project files you submit during coursework
• Messages sent through contact forms or support channels

Technical Information

Our website automatically collects some technical data to function properly:

• IP address and general location (city level, not your exact address)
• Browser type and device information to optimize page display
• Pages you visit and time spent, helping us improve course structure
• Course progress and completion data stored in your student profile

How We Use Your Information

Everything we collect serves a specific purpose related to delivering education. We don't sell data or use it for unrelated marketing.

Data Security and Storage

We take reasonable steps to protect your information from unauthorized access. Our systems use industry-standard encryption and secure hosting.

Security Measures

1. All data transmission uses SSL/TLS encryption between your browser and our servers
2. Password requirements enforce minimum complexity standards and hashing protects stored credentials
3. Access to student records is limited to staff who need it for course administration
4. Regular backups ensure data recovery in case of technical failures
5. Payment processing happens through certified third-party providers who handle card details securely

Despite these precautions, no system is completely secure. If we discover a data breach affecting your information, we'll notify you within 72 hours along with steps to protect your account.

Sharing and Third Parties

We work with a few external services to run our platform. These companies only receive data necessary for their specific function.

Service Providers We Use

• Payment Processors: Handle transactions securely without us storing full payment card details
• Email Service: Sends course updates and newsletters (you can unsubscribe anytime)
• Video Hosting: Delivers course content efficiently through content delivery networks
• Analytics Tools: Help us understand which pages need improvement using anonymized visitor data

We don't sell or rent your personal information to anyone. We might share anonymized statistics about enrollment trends or course completion rates, but these never identify individual students.

Your Rights and Choices

You control your personal data. Here's what you can do and how to do it:

Access and Correction

Log into your student account to view and update most information directly. If you spot something wrong that you can't change yourself, email us and we'll fix it within five business days.

Data Portability

Request a copy of your data in a readable format. We'll provide it within 15 days, including your course progress, certificates earned, and communication history.

Account Deletion

You can close your account anytime. We'll delete your personal information within 30 days, though we keep payment records for tax purposes as required by law. Course completion certificates remain valid even after account closure.

Marketing Communications

Every marketing email includes an unsubscribe link at the bottom. We'll stop sending promotional content within 48 hours, but you'll still receive important course-related messages if you're enrolled.

Cookies and Tracking

Our website uses cookies – small text files stored on your device that remember your preferences and help the site function properly.

Types of Cookies We Use

• Essential Cookies: Keep you logged in and remember your course progress. The site won't work properly without these.
• Preference Cookies: Remember settings like video quality or subtitle preferences.
• Analytics Cookies: Show us which pages are popular and where students encounter problems. These don't identify you personally.

Your browser settings let you block cookies, but some site features may not work correctly. Most browsers allow you to delete existing cookies through their privacy settings.

Student Work and Intellectual Property

Projects you create during courses belong to you. We might showcase student work in portfolio galleries or promotional materials, but only with explicit permission.

If we want to feature your project, we'll ask first through email. You can decline or request removal anytime. Attribution always includes your name unless you prefer to remain anonymous.

Children's Privacy

Our courses target adults and professionals. We don't knowingly collect information from anyone under 16. If you're under 16, please have a parent or guardian contact us to discuss enrollment options that comply with youth data protection requirements.

Changes to This Policy

We update this policy occasionally as our courses evolve or regulations change. The date at the top shows when we last made changes. Significant updates trigger an email notification to active students.

Continuing to use our services after changes take effect means you accept the updated terms. If you disagree with changes, you can close your account before they become effective.

International Transfers

Some service providers we use operate servers outside North Macedonia. When your data moves internationally, we ensure adequate protection through standard contractual clauses or equivalent safeguards.

Your course materials and account information primarily stay on European servers. Video content delivery uses global networks for faster streaming, but personal identification stays within protected systems.